Privacy Policy
Last updated: March 11, 2026
Introduction
Braintree's Lawn & Window Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://braintreelawnandwindow.co.uk.
1. Information We Collect
1.1 Personal Information
When you book a service or contact us, we may collect:
- Name
- Address and postcode
- Phone number
- Email address (optional)
- Service preferences and booking details
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To fulfil your booking requests and provide lawn and window cleaning services
- Communication: To contact you regarding appointments, confirmations, and service-related updates
- Payment Processing: To process payments for our services
- Customer Support: To respond to your enquiries and provide customer service
- Service Improvement: To understand how visitors use our website and improve our services
- Legal Compliance: To comply with legal obligations and enforce our terms
3. Cookies and Tracking Technologies
3.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences.
3.2 Types of Cookies We Use
Essential Cookies (Always Active)
These cookies are necessary for the website to function properly. They enable core functionality such as security and accessibility. You cannot opt-out of these cookies.
Analytics Cookies (Optional)
We use Google Analytics to understand how visitors interact with our website. These cookies collect information anonymously and report website trends without identifying individual visitors.
Cookies used: _ga, _gid, _gat
Duration: Up to 2 years
3.3 Managing Cookies
You can control and manage cookies through our cookie consent banner or your browser settings. Note that disabling cookies may affect the functionality of our website.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Google Analytics for website analytics (only if you consent to analytics cookies)
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure storage of booking information
- Regular security assessments
- Access controls and authentication
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking information is typically retained for 7 years for accounting and legal purposes.
7. Your Rights (GDPR)
Under the UK General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access: Request a copy of your personal information
- Right to Rectification: Request correction of inaccurate information
- Right to Erasure: Request deletion of your personal information
- Right to Restrict Processing: Request restriction on how we use your information
- Right to Data Portability: Request transfer of your information to another service
- Right to Object: Object to processing of your personal information
- Right to Withdraw Consent: Withdraw consent for data processing at any time
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Business Name: Braintree's Lawn & Window Services
Phone: 07465 424 588
WhatsApp: Message Us
Service Area: Braintree, Bocking, Rayne, Great Notley, Black Notley, Cressing, Panfield & Great Dunmow
